Care personally, challenge directly.

[Scott, K. M. (2017). Radical candor: How to be a kickass boss without losing your humanity (First edition.). New York: St. Martin’s Press.]

Developing products excites my brain; developing people satisfies my soul. I partner with the design leaders on product and team strategy. My focus is on improving team efficiency by providing operational support for people, processes, and platforms.

Through empathy, nurture, and encouragement, I lead teams that celebrate the growth mindset. Each team member is unique, and each team member has his or her own focus on growing as a professional. I empower my team to focus on personal growth.

Through collaboration with business partners and cross-functional delivery partners, I advocate for the business value of design. In a balanced team, designers, product managers, and engineers all have an equal seat at the table, and when we work together, we deliver the strongest results.


  • Design Discipline Should Not Represent Business
    Design practitioners must recognize and embrace our dual role: representing the customer as a discipline and understanding the business to deliver high-impact, high-value products as design practitioners. These roles are complementary, not exclusive.
  • Navigating the Waters of Organizational Operations: The Essence of Process (1)
    In the realm of organizational operations, the mantra of “process, process, process” is often echoed by leaders. Or, on the opposite end, leaders could be extremely allergic to the process and believing it hinders innovation. Understanding that not all processes are created equal is crucial. Mere bureaucracy arises when processes lack purpose. A good process goes beyond ticking boxes; it […]
  • Growing People: A Thought Piece
    Designers, like many other professionals, rely on career leveling or ladders to guide their growth within their organizations. These guidelines provide structure and a sense of direction for designers and design organizations to follow. However, when developing these guidelines, it’s essential to consider more than just industry standards. I am using “designers” as an example, as currently I am supporting […]
  • Navigating the Challenges of Scaling Up a DesignOps Team
    In the ever-evolving world of design, the emergence of DesignOps has brought about significant improvements in team efficiency, collaboration, and overall design processes. However, scaling up a DesignOps team from a solitary practitioner to a fully functional unit can be a daunting journey for design leaders and DesignOps leaders. I want to explore the challenges that come with this endeavor […]
  • Unleashing Potential: How DesignOps Professionals Thrive in Transition to Chief of Staff
    DesignOps Skills Transferable to Chief of Staff Role A possible career path for DesignOps practitioners who want to continue in the individual contributor path can be the Chief of Staff(CoS). And many DesignOps leads do consider themselves as the CoS for the design leader. Design Operations (DesignOps) is a discipline that focuses on managing the people, processes, and platforms/tools involved […]
  • Process or no process
    Phtoto credit: @fallonmichaeltx Processes kill innovation and creativity.  Processes break down silos, reduce duplicated work and increase productivity and efficiency. Both can be true. Why? If processes are rules, they limit you; however, if processes are guidance, they enable you. In the fast-paced world of business, processes can often be viewed with skepticism. The notion of being tied down by […]
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