Operation is about people

Care personally, challenge directly.

[Scott, K. M. (2017). Radical candor: How to be a kickass boss without losing your humanity (First edition.). New York: St. Martin’s Press.]

Developing products excites my brain; developing people satisfies my soul. I partner with the design leaders on product and team strategy. My focus is on improving team efficiency by providing operational support for people, processes, and platforms.

Through empathy, nurture, and encouragement, I lead teams that celebrate the growth mindset. Each team member is unique, and each team member has his or her own focus on growing as a professional. I empower my team to focus on personal growth.

Through collaboration with business partners and cross-functional delivery partners, I advocate for the business value of design. In a balanced team, designers, product managers, and engineers all have an equal seat at the table, and when we work together, we deliver the strongest results.

  • four young people sitting and standing next to a desk with two laptops.
    Growing People: A Thought Piece
    Designers, like many other professionals, rely on career leveling or ladders to guide their growth within their organizations. These guidelines provide structure and a sense of direction for designers and design organizations to follow. However, when developing these guidelines, it’s essential to consider more than just industry standards. I am using “designers” as an example, as currently I am supporting […]
  • A person in glasses and hat presenting ideas while looking at a laptop screen
    Navigating the Challenges of Scaling Up a DesignOps Team
    In the ever-evolving world of design, the emergence of DesignOps has brought about significant improvements in team efficiency, collaboration, and overall design processes. However, scaling up a DesignOps team from a solitary practitioner to a fully functional unit can be a daunting journey for design leaders and DesignOps leaders. I want to explore the challenges that come with this endeavor […]
  • Apple computer, ipad with a calendar and apple keyboard on table
    Unleashing Potential: How DesignOps Professionals Thrive in Transition to Chief of Staff
    DesignOps Skills Transferable to Chief of Staff Role A possible career path for DesignOps practitioners who want to continue in the individual contributor path can be the Chief of Staff(CoS). And many DesignOps leads do consider themselves as the CoS for the design leader. Design Operations (DesignOps) is a discipline that focuses on managing the people, processes, and platforms/tools involved […]
  • Black and white images of a person's feet from top view and standing in a circle says you are here. With pink double directional arrows pointing toward the circle and away from the circle.
    Process or no process
    Phtoto credit: @fallonmichaeltx Processes kill innovation and creativity.  Processes break down silos, reduce duplicated work and increase productivity and efficiency. Both can be true. Why? If processes are rules, they limit you; however, if processes are guidance, they enable you. In the fast-paced world of business, processes can often be viewed with skepticism. The notion of being tied down by […]
  • Single tree on rock, Against wind and tide
    On Resilience
    With all the massive tech layoffs, I’ve been thinking about what ops people can help—short-term and long-term. To people who are affected To people who are on the job To the business and teams, we support
  • 2022 State of DesignOps cover image
    2022 State of DesignOps
    There is no better time to be a DesignOps Practitioner. The 2022 State of DesignOps report review so much insights of the industry.
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