Care personally, challenge directly.

[Scott, K. M. (2017). Radical candor: How to be a kickass boss without losing your humanity (First edition.). New York: St. Martin’s Press.]

Developing products excites my brain; developing people satisfies my soul. I lead the design operations team focus on growing the design practice within an organization.

Through empathy, nurture, and encouragement, I lead teams that celebrated the growth mindset. Each team member is unique, and each team member has his or her own focus on growing as a professional. I empower my team to focus on personal growth.

Through collaboration with business partners and cross-functional delivery partners, I advocate for the business value of design. In a balanced team, designers, product managers, and engineers all have an equal seat at the table and when we work together, we deliver the strongest results.


  • Practice Empathy
    I recently came across John Cutler’s posting and thought it was interesting. There are always two sides to the coin. I enjoy how John called it out as “It really is about what people are ‘feeling’.” On this subject, Zhiyuan Zheng on our product team recently did a presentation that resonated with me. He says, look over the behavior but […]
  • Here’s to 2022
    Photo credit: gettyimage Two years into the pandemic taught me so much. More than ever before, we could use more humility, curiosity, and context.  Here’s to a great 2022  I will Stay curious. Listen and learn. There is so much I know that I cannot wait to share, yet so much more I don’t know.  Strive to invite different perspectives, […]
  • Year 2021 Reading Recap
    The year 2021 has been a challenging year for many people. Many people, including myself, had high hope that by 2021, our lives would be back to “normal”. Yet, we find the new norm is quite different from the “normal” we once knew. And the new normal looks very different for each individual. But, on the bright side, we learned that we are resilient. 
  • Swoop and Poop
    When it comes to mitigate “Swoop and Poop” management style, many folks focus on how to avoid it. It is absolutely important. However, in this post, I want to focus on the aftermath. — How to deal with it when it does occur.
  • Two sides of the same coin
    Recently I posted a question on LinkedIn to the design community: What is the strategy to achieve left, while the organizational structure is like the right. The question generated over twenty-two thousand views, and more importantly, it generated an excellent discussion.  My intention for posting the question is not for the answers, but to do a pulse check. The debate […]
  • An organic design organization
    What does an ideal design organization structure look like? No one has a magic solution. In this blog, I am raising the challenge for design leaders and design operation leaders to join the conversation.