Celebrate design and design operations

[Thoughts]

Building alignment with share-outs

Building alignment with share-outs

Teams who share their goals by talking about the users and their needs, and invite feedback along the way, are more likely to understand and deliver on those goals together over time. This post focuses on one of the many tools that designers and teams can use to align:Share-outs.
Here we illustrate different styles of share outs, and demonstrate some of the methods the transformation products team designers used to build alignment within a balanced team and how to build alignment in a larger context.

Empower employees for better customer service

Empower employees for better customer service

It is not a surprise that Hainan airline made to the top 10 airline list published by Skytrax. Past efforts and future development innovation play an important role. Most importantly from a customer’s perspective, the airline provides excellent customer service. Empower every employee to put customer’s need first.

Onboarding designers for software development

Onboarding designers for software development

Recently, I read a post  ” I hate acronyms” (https://Lnkd.in/gAR9Wwk). Acronyms are very popular in the software development world. But the belief is “acronyms might speed up a single conversation buty they slow teams down and have really negative impact on new employees integrating into their teams and companies. They make us collectively dumber”. (JAffoneh) That being said, acronyms are […]