Celebrate design and design operations

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Focus areas of design operations?

Focus areas of design operations?

It would be great if there is one answer to the question. Different practitioners and experts will give you a different answer. Instead of seeing it as chaos, immature, we should see it as a great strength. As Richard Buchannan said, ” Fields in which definition is now a settled matter tend to be lethargic, dying, or dead field, where […]

From practice lead to operations lead

From practice lead to operations lead

What is the difference between a practice lead vs. a design-operations lead?

Roadmapping, 2×2 prioritization, and data analysis all sound too familiar for product development teams; these are the same essential skills for running a successful Design operation org, especially if we are the DesignOps team-of-one. The product management skills create stability, scalability, and maps out a process. Coming from a practice lead background, we can easily apply the same skills to design operations. What makes it different is the scale and complexity. For DesignOps, operationalize it is the key.

In the spotlight or staying behind the scenes.

In the spotlight or staying behind the scenes.

For designers who want to explore a career path as a designops lead, consider what you are passionate about: do the work, or help others do the job. What energizes you, being in the spotlight, showcase the achievement, or staying behind the scenes cheering up for your teammates. There is a career path for both.

DesignOps is about people

DesignOps is about people

People over processes over tooling. Design Operations focuses on may aspects of the design team development. However, we need to keep our focus on the people – designers – we serve. Processes and tooling need to meet the needs of our designers, solve problems our designers are facing.

Building alignment with share-outs

Building alignment with share-outs

Teams who share their goals by talking about the users and their needs, and invite feedback along the way, are more likely to understand and deliver on those goals together over time. This post focuses on one of the many tools that designers and teams can use to align:Share-outs.
Here we illustrate different styles of share outs, and demonstrate some of the methods the transformation products team designers used to build alignment within a balanced team and how to build alignment in a larger context.

Empower employees for better customer service

Empower employees for better customer service

It is not a surprise that Hainan airline made to the top 10 airline list published by Skytrax. Past efforts and future development innovation play an important role. Most importantly from a customer’s perspective, the airline provides excellent customer service. Empower every employee to put customer’s need first.