Celebrate design and design operations

[Thoughts]

Empower employees for better customer service

Empower employees for better customer service

It is not a surprise that Hainan airline made to the top 10 airline list published by Skytrax. Past efforts and future development innovation play an important role. Most importantly from a customer’s perspective, the airline provides excellent customer service. Empower every employee to put customer’s need first.

Onboarding designers for software development

Onboarding designers for software development

Recently, I read a post  ” I hate acronyms” (https://Lnkd.in/gAR9Wwk). Acronyms are very popular in the software development world. But the belief is “acronyms might speed up a single conversation buty they slow teams down and have really negative impact on new employees integrating into their teams and companies. They make us collectively dumber”. (JAffoneh) That being said, acronyms are […]